A new online complement for Washingtonians to record for stagnation advantages was not operative shortly after it launched Tuesday morning and remained nonfunctional by many of a day.
The system’s website led users to an blunder page when they attempted to put in information, and dual toll-free phone numbers were impressed by callers, heading to bustling signals and forsaken calls.
“Technical problems and high call volumes are inspiring a ability to take initial unemployment-benefit applications, weekly claims and questions right now,” a state Employment Security Department wrote in an alert on a website Tuesday morning. “Multiple teams are operative to repair this as fast as possible.”
Janelle Guthrie, a dialect spokeswoman, pronounced a group would refurbish a warning each hour and that new claimants requesting for advantages can do so any time this week with no outcome on their benefits.
But weekly advantage payments will be behind given of a new system, a dialect wrote in a alert.
Guthrie pronounced many higher-than-expected trade on a site’s sign-on portal prevented people from accessing a site.
While a website struggled many of a day, a dialect pronounced it had bound a issues with a phone lines.
“Agents have successfully been holding applications and claims over a phone given noon today, and we’ve processed claims for some-more than 17,000 people,” Guthrie pronounced during around 5 p.m. “The claims centers answer incoming calls from 8 a.m. to 4 p.m. and afterwards offer business watchful on reason until 5 p.m.”
At 6 p.m., Guthrie pronounced they were assured that issues with a website had been resolved.
The new stagnation complement is projected to cost about $28.1 million to build and implement, Guthrie said. That’s about $11.1 million underneath budget, she said.
Michael Guss, of Cashmere, Chelan County, is impoverished after recently operative for an economic-development agency. He pronounced a timing of a website change could be generally problematic.
“It’s a commencement of a month; what are people going to do to compensate their lease if they’re on unemployment?” Guss said. “People are looking during being evicted in a center of winter given of insufficiency in Olympia.”
The new website is meant to boost confidence for a online complement and concede both claimants and employers some-more self-service options.
It is ostensible to concede users to request for advantages and contention weekly claims online, as good as give claimants a choice of removing advantages around a withdraw card, rather than paper checks.
“We’re vehement to offer this new record to offer a customers,” Commissioner Dale Peinecke, of a Employment Security Department, pronounced in a matter final week. “But we also know change brings hurdles — and we’re prepared to help.”