Website Traffic Surge By @KEnzenhofer | @DevOpsSummit #APM #DevOps … – SYS

Website Traffic Surge: Is It Marketing Driven or a Bot Attack?

Nobody wants to be in a news with headlines like this, though it happens. I’d like to share an engaging knowledge we had when assembly on site with an unknown customer. I’ve given beheld this same problem a few times, concerning email marketing, acclimatisation impact, shaken operators, CDNs and what happens if there is no communication between a selling teams and IT operations.

Is it a bot/denial of use conflict or a “successful” selling bid that caused this boost in trade and plunge in response time?

It was behind in Jan when we arrived during a operations core of a patron and instead of a common comfortable welcome, a conduct of operations – let’s call him Hugo – only said: “I’m blissful you’re here! we consider we have a bot/denial of service conflict from Asia now going on. Look during this dashboard.”

Is it a bot/denial of use conflict or a “successful” selling bid that caused this boost in trade and plunge in response time?

Easy adequate to mark as there is 4 times some-more trade than common entrance in from Asia. But is it unequivocally a bot attack?

Me: “Are we unequivocally charting here Real User Monitoring visits?”

Hugo: “Yes it is. Why are we asking?”

Me: “Because meaningful that Dynatrace record depends on JavaScript execution we doubt that these are bots. They tend to not govern JavaScript. we consider we have genuine visits hammering your system. Are we wakeful of a promotion, any selling bid or something else going on?”

Hugo: “No we am not! But let me ask a CMO.”

Hugo on a phone: “Hi this is Hugo. We are saying some surprising high trade from Asia. Is there something going on from your side that could explain this?”

Silence for a integrate of seconds

Hugo: “What a @#!*^” (according to a Netiquettes we am not authorised to repeat that part)

After unresolved up, Hugo explained to me what a CMO told him on a phone and he suggested that they had a large email debate scheduled for this week with 3,000,000 emails being sent any day for 3 days in a row. Marketing did not tell anyone in IT about their skeleton and had no thought such a large trade rise could move down information centers around a world.

For me dual engaging questions popped up:

  • How did a information core tarry this astonishing load?
  • Was this email blast successful?

How did a information core tarry this astonishing load?

This answer is some-more elementary than expected. Their CDN (Akamai) took caring of ~90% of all a requests and a series of requests attack a datacenter was opportunely not adequate to move down a datacenter though had, after reaching a certain extent ,an impact on a response time for all users around a world.

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